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SLA Networks offer a helpdesk and engineering solution that will provide comprehensive support for all staff, hardware, and respective software supplied. This solution removes the need for an in house IT department, as you can now rely upon SLA Networks investment in people and technology.
SLA Networks provides unique remote technical support and help desk skills that support business ranging from globally deployed oil rigs, manufacturing, to the professional services sector.
SLA Networks operate an experienced IT helpdesk which resolves over 85% of IT support calls remotely. This means that in the vast majority of cases your IT problem will be resolved after a short phone call, typically in less time than it takes most IT companies to even respond to a call. We achieve this by employing a combination of highly skilled and experienced helpdesk engineers, who are Microsoft Certified System Engineer’s and by using “best of breed” remote management and administration tools.
All support business-hours calls receive a live response from an engineer (Monday to Friday, 9am– 5pm unless otherwise agreed). Outside of office hours support calls can be logged via an email or by leaving a message on our helpdesk voicemail which will be returned early the next morning.
Products & Services > IT Support Services
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